By now, many of you will have already heard directly from us
about changes to your appointments.
As of Monday 6th April, all of our clients will make the transition to receiving psychology services using telehealth options. This will allow all clients to continue to access the support of their Psychologist during the unprecedented COVID-19 health crisis.
Clients can continue with appointments using either telephone or videoconferencing options.
We are aware that many of you may be anxious about the health
and well-being of your family. Many of our families will also be under
considerable stress due to significant changes to routines and the pressures of
distance education. As such, we want to reassure you that we are committed to
doing everything we can to support the mental health and overall well-being of
you and your family. This has been our passion for the past 15 years and
remains our focus now.
We therefore STRONGLY recommend that where possible, all
clients continue to receive support from their Psychologist in order to
maintain their mental health during this very difficult time. We have NOT
underestimated how stressful the coming weeks and months will be for our
clients and the community as a whole.
Please contact reception if you need additional support from
your Psychologist or if you have further questions or concerns about your
In an effort to comply with evolving guidelines to manage the spread of COVID-19, we are working hard to minimise the number of people in our office. As such, our receptionist Gabriella will be working offsite from Monday, 30th March 2020 until further notice.
Although she won’t be in the office, you can still contact her on the usual phone number (4706 9536) and email address (email@example.com).
You can make appointments when you see your Psychologist or over the phone with Gabriella as usual. At this stage, payments will need to be made using electronic funds transfers using the details provided to you in your invoice. Your invoice will be sent to you ahead of your appointment.
Gabriella will also be able to organise a videoconference if there’s something in particular you’d like to discuss, or if you or your child would like to say hello!
On 20th March, the government introduced new
guidelines for how we can best remain healthy. This involved increasing the
amount of physical distance between people when in the community.
To see the new guidelines, please click on this link.
In order to keep us all healthy, we would like to reduce the time clients are spending in our waiting room. We will be making changes to your usual waiting room experience as of Monday 23rd March 2020. These new waiting room procedures will be in place until further notice.
The changes include:
We will no longer be processing your payments at the front desk.
You will now be sent an invoice for your appointment via email in the days leading up to your appointment. This will be from our usual practice management software.
You do NOT have to make payment before your appointment time, but you will be required to make your payment on the day of your appointment.
Details for electronic funds transfer will appear at the bottom of your invoice. Please include your invoice number as the reference when making your online payment.
If you do not feel comfortable with online payments, please arrange to make your payment over the phone with reception by calling (02) 4706 9536
We will no longer be accepting cash payments.
We will no longer be processing any rebates at the front desk. You can submit a Medicare claim online using either your Medicare online account through myGov or by using the Express Plus Medicare mobile app. You will also need to claim your private health insurance rebates independently. If you are concerned that this will have a significant negative financial impact on you, please let reception know prior to attending your appointment.
We will no longer be booking your appointments at the front desk. You can make appointments directly with your psychologist at the end of your appointment. Alternatively, you can make your appointments over the phone by calling reception on (02) 4706 9536.
We are recommending that you do not spend time sitting in our waiting area. Our psychologists will be adhering to strict time limits on all appointments. This will allow them time to be ready to see you when you arrive. If you arrive early, or your psychologist is not ready, we will encourage you to either wait in your car or out the front of our office under the shelter of our veranda. We will then let you know when you can enter your consultation room.
Our receptionist will be modelling how we can all follow the new physical distancing guidelines. Please prepare your children that our receptionist will not be available to play games or chat with them in the usual way.
If you are unwell or do not feel comfortable with face to face appointments, please call reception so that we can talk to you about the other options we have available.
Once again, it is important that you keep up to date with any changes that may take place here at Asciak and Associates in the coming weeks. Please continue to check for emails from us. You can also get regular updates on our website and /or Facebook page. It will be especially important for you to have the most updated information when you know you have an upcoming appointment.