We are preparing to move!

We recently picked up the keys to our new Penrith office! We thought it was time to move to a larger space and are very excited to share updates as we renovate and get ready to move. We will remain at the current office for most of February but hope to be settled into the new office in March 2021! Follow us on Facebook for regular updates and photos of our progress.

Our new office is located at 51-57 Henry Street Penrith and we expect to be settled in by 1st March 2021.

Keeping children safe online

Physical distancing has meant that we have all increased the amount of time that we spend online. This means that it is now more important than ever to keep children and young people safe online.

The e safety commissioner’s website has excellent resources for families to use including an advice booklet for parents and carers. A link to the e safety commissioner website can be found below.


You can also find a copy of the advice booklet below.


Telehealth appointments

By now, many of you will have already heard directly from us about changes to your appointments.

As of Monday 6th April, all of our clients will make the transition to receiving psychology services using telehealth options. This will allow all clients to continue to access the support of their Psychologist during the unprecedented COVID-19 health crisis.

Clients can continue with appointments using either telephone or videoconferencing options.

We are aware that many of you may be anxious about the health and well-being of your family. Many of our families will also be under considerable stress due to significant changes to routines and the pressures of distance education. As such, we want to reassure you that we are committed to doing everything we can to support the mental health and overall well-being of you and your family. This has been our passion for the past 15 years and remains our focus now.

We therefore STRONGLY recommend that where possible, all clients continue to receive support from their Psychologist in order to maintain their mental health during this very difficult time. We have NOT underestimated how stressful the coming weeks and months will be for our clients and the community as a whole.

Please contact reception if you need additional support from your Psychologist or if you have further questions or concerns about your appointments.

Our receptionist is now virtual!

In an effort to comply with evolving guidelines to manage the spread of COVID-19, we are working hard to minimise the number of people in our office. As such, our receptionist Gabriella will be working offsite from Monday, 30th March 2020 until further notice.

Although she won’t be in the office, you can still contact her on the usual phone number (4706 9536) and email address (admin@kidspsychologist.com.au).

You can make appointments when you see your Psychologist or over the phone with Gabriella as usual. At this stage, payments will need to be made using electronic funds transfers using the details provided to you in your invoice. Your invoice will be sent to you ahead of your appointment.

Gabriella will also be able to organise a videoconference if there’s something in particular you’d like to discuss, or if you or your child would like to say hello!

Important update to waiting room procedures

On 20th March, the government introduced new guidelines for how we can best remain healthy. This involved increasing the amount of physical distance between people when in the community.

To see the new guidelines, please click on this link.

In order to keep us all healthy, we would like to reduce the time clients are spending in our waiting room. We will be making changes to your usual waiting room experience as of Monday 23rd March 2020. These new waiting room procedures will be in place until further notice.

The changes include:

  • We will no longer be processing your payments at the front desk.
    • You will now be sent an invoice for your appointment via email in the days leading up to your appointment. This will be from our usual practice management software.
      • You do NOT have to make payment before your appointment time, but you will be required to make your payment on the day of your appointment.
      • Details for electronic funds transfer will appear at the bottom of your invoice. Please include your invoice number as the reference when making your online payment.
      • If you do not feel comfortable with online payments, please arrange to make your payment over the phone with reception by calling (02) 4706 9536
    • We will no longer be accepting cash payments.
  • We will no longer be processing any rebates at the front desk. You can submit a Medicare claim online using either your Medicare online account through myGov or by using the Express Plus Medicare mobile app. You will also need to claim your private health insurance rebates independently. If you are concerned that this will have a significant negative financial impact on you, please let reception know prior to attending your appointment.
  • We will no longer be booking your appointments at the front desk. You can make appointments directly with your psychologist at the end of your appointment. Alternatively, you can make your appointments over the phone by calling reception on (02) 4706 9536.
  • We are recommending that you do not spend time sitting in our waiting area. Our psychologists will be adhering to strict time limits on all appointments. This will allow them time to be ready to see you when you arrive. If you arrive early, or your psychologist is not ready, we will encourage you to either wait in your car or out the front of our office under the shelter of our veranda. We will then let you know when you can enter your consultation room.
  • Our receptionist will be modelling how we can all follow the new physical distancing guidelines. Please prepare your children that our receptionist will not be available to play games or chat with them in the usual way.

If you are unwell or do not feel comfortable with face to face appointments, please call reception so that we can talk to you about the other options we have available.

Once again, it is important that you keep up to date with any changes that may take place here at Asciak and Associates in the coming weeks. Please continue to check for emails from us. You can also get regular updates on our website and /or Facebook page. It will be especially important for you to have the most updated information when you know you have an upcoming appointment.